Common Questions
Find everything you need to know about bringing the magic of Aurora & Co. to your next event.
Frequently Asked Questions
Everything you need to know about our softplay and event rentals, from booking to setup.
What services do you offer and which event types do you cover?
We offer softplay, bouncy castles, and magical moments packages for birthday parties, school fairs, community festivals, corporate events, and family gatherings. Tell us your event type and we will recommend the right setup.
How does booking work?
Choose your date, equipment, and package, then send us a booking request. We confirm availability and send a quote. A deposit secures your date, and the remaining balance is due before delivery.
How do setup and pickup work, and which areas do you serve?
We deliver, set up, and collect equipment at a time agreed when you book. Our team needs a flat, clear area with access to a power source where required. We serve the local area listed on our website, and delivery to outlying locations may carry an extra travel fee.
Is the equipment safe, and what happens if the weather is bad?
All inflatables are inspected, cleaned, and safety-checked before each event. Inflatables cannot be used in strong winds, rain, or storms. If weather makes use unsafe, we will advise you on rescheduling or the options available under our policy.
What is included in the hire, and can I create a custom package?
Each hire includes delivery, setup, pickup, and the equipment listed in your quote. Custom packages can combine softplay, bouncy castles, and magical moments features to suit your event. Contact us with your requirements for a tailored quote.
What is your cancellation policy?
Deposits are non-refundable within the notice period stated in your booking confirmation. Cancellations made earlier may be eligible for a full or partial refund or a date change. Please review the cancellation terms in your quote before booking.
Still Have Questions?
Our team is here to help make your event special.